Terms and Conditions

Version: 1.1
Last updated: March 14, 2026

1. Service Controller and Scope

1.1. These Terms and Conditions govern the access and use of the Domusync software service, available via mobile application and related server-side services, notifications, synchronizations and related functionalities.

1.2. The service is provided by HBM software, with registered office at Via Marcello Malpighi 8, 20129 Milan, info@domusync.com and privacy@domusync.com email addresses, except for any additional identifying data made available on the legal pages of the App or website.

1.3. By using Domusync, you acknowledge that you have read, understood and accepted these Terms.

1.4. If you are acting on behalf of a company, organisation or other business, you represent that you have the authority to bind that person to these Terms.

2. Definitions

• "App", "Platform" or "Service": the set of mobile application, server infrastructure, synchronisations, notifications, panels, automatic processes and related functionalities of Domusync.

• "Host": the user who owns the Domusync plan, payer, main administrator of the account and main contractual party towards Domusync.

• "Invited User": any user authorized by the Host to access and use the Service, including, but not limited to, coHost, cleaner, concierge, runner, or other members of the operations team, without independent ownership of the paid plan.

• "User" or "Users": together, the Host and the invited Users, unless otherwise specified.

• "Host Account": the main account associated with the Host, its plan and any access granted to the Invited Users.

• "Misconduct": any unlawful, abusive, fraudulent, inappropriate, improper, unauthorized or contrary conduct in these Terms, including, but not limited to, violations of law, misuse of data, uploading unlawful content, abusive access, harassment, inappropriate communications, incorrect or misleading operating instructions, and any abuse committed through the Service.

• "Apartment" or "Unit": the real estate unit managed through the Service.

• "Event": The operational or calendar record associated with bookings, stays, check-ins, check-outs, cleanings, or related tasks.

• "Third-Party Services": ICS feeds, OTAs, push providers, email providers, communication providers, operating systems, networks, and any external systems not directly controlled by the provider.

3. Description and nature of the service

3.1. Domusync is an organizational and operational support software tool for the management of properties and activities related to short stays, calendar synchronization, operational roles, automatic messages, notes, reminders and team coordination.

3.2. The Service is in the nature of technical-organizational support and does not replace human control, operational verification, organizational supervision, legal obligations, contractual responsibilities of the user towards guests, collaborators, owners, OTAs or third parties.

3.3. You acknowledge that the Service is not designed as an emergency facility, critical security system, guaranteed continuity service, or exclusive activity control mechanism.

3.4. Unless expressly stated otherwise, Domusync is not an owner, landlord, property manager, real estate agent, travel agent, booking intermediary or party to any rental, stay, property management or similar agreements concluded by you with guests, owners, OTAs or third parties.

3.5. Domusync provides a technical platform; The user remains solely responsible for his or her own commercial, organizational, operational and contractual decisions.

4. Registration, Account and Security

4.1. To use the Service, you may be required to register an account and provide technical and identification data necessary for the provision of the Service.

4.2. The user is responsible for the truthfulness, correctness and updating of the data provided.

4.3. The user is responsible for the confidentiality of his/her credentials, codes, PINs, devices, access emails and any activity carried out through his/her account, except as required by law.

4.4. Domusync may adopt security measures such as device identifiers, technical sessions, tokens, pre-login verifications, PIN codes, revocations and access restrictions.

4.5. The contract relating to the Domusync plan is concluded exclusively between Domusync and the Host. The Host is the sole payer, the main contractual counterparty of the Service and the sole owner of the economic, commercial and administrative rights related to the subscribed plan, except as expressly provided for in these Terms.

4.6. Invited Users access the Service exclusively on behalf of the Host, upon authorization of the Host and within the scope of the Host's plan. Invited Users do not acquire, by the mere fact of accessing or using the Service, the status of independent paying user of Domusync or any independent right to fees, refunds, credits, service levels, indemnities, minimum continuity of service or other economic or contractual benefits of the Host.

4.7. Domusync provides access to the Invited Users exclusively as an accessory, subordinate and dependent functionality on the Host's plan.

5. Authorized device and single-device model

5.1. The User acknowledges and accepts that Domusync may adopt a single or in any case limited authorized device logic per account, aimed at security, account integrity and prevention of unauthorized access.

5.2. Restoring, migrating, or reassociating your account with a new device may require additional verification, including temporary sessions, PIN codes, email confirmations, fraud checks, or other security steps.

5.3. The provider may suspend, revoke or restrict access in the event of security anomalies, suspected abuse, unpermitted reuse of tokens, violation of these Terms or other events that make it reasonably necessary to protect the account or the Service.

6. Roles, Invited Users and Organizational Responsibilities

6.1. The features available depend on the role assigned in the App. Invited Users access only within the limits of the permissions granted by the Host or the system.

6.2. The Host is fully and exclusively responsible to Domusync for the creation, authorization, enablement, management, suspension, removal and supervision of the Invited Users associated with its Host Account.

6.3. The Host is fully liable, vis-à-vis Domusync, for any act, omission, misconduct, abuse, violation of these Terms, improper use of the Service, unauthorized processing of data, uploading of illicit content, improper communication, operational error or other conduct carried out by the invited Users who access the Service through the relevant Host Account or in connection with apartments,  events, notes, instructions, messages, data or configurations attributable to the Host.

6.4. Except as required by law, any disputes, complaints, operational requests, economic claims or complaints by the invited Users relating to the organization of work, the permissions received, the data shared, the operating instructions, the use of the Service within the Host's team or the organizational effects of the use of the Service must be addressed primarily to the Host who invited or authorized such users.

6.5. Domusync does not assume direct obligations towards the Invited Users in relation to the management of the organizational, operational or collaborative relationship between the Host and the Invited Users, nor with respect to remuneration, duties, internal responsibilities, shifts, assignments or collaboration relationships between them. Domusync also assumes no responsibility for errors resulting from incorrectly assigned roles, improperly configured permissions, wrong recipients, inaccurate instructions, or failure to verify by the Host or its team.

7. Permitted Use of the Service

7.1. Domusync is intended for use as an organizational and operational support tool for the management of properties and activities related to short stays. Any use of the Service for any other purpose, incompatible or unlawful is expressly prohibited.

7.2. Each User undertakes to comply with all laws, regulations, contractual obligations and policies applicable to the activities carried out through the Service, including with reference to the countries in which the properties are located or in which the Service is used.

7.3. The Host's use of paid accounts, subscriptions, in-app purchases or other economic services of Domusync may also be subject to payment terms, store policies or additional economic conditions, where applicable.

7.4. Domusync reserves the right to refuse, limit or interrupt access to the Service if the use requested or implemented by the User involves risks of security, compliance, fraud, abuse, unauthorized competitive use, reverse engineering, scraping, circumvention of technical controls or other risks relevant to Domusync or third parties.

7.5. Except as expressly permitted in these Terms or by mandatory law, you may not: (a) use the Service for any activity that is unlawful, abusive, fraudulent, or invasive of the rights of others; (b) circumvent security measures, device limits, authentication mechanisms, or access controls; (c) reverse engineer, decompile, unauthorized scraping, abusive automated use, or unauthorized commercial exploitation of the Service; (d) use Domusync to send spam, harassing messages, unauthorized communications, or unlawful content; (e) use, display, duplicate, extract or reuse substantial elements of the App or Service to build competing or derivative products or services; (f) grant, sell, rent, transfer, assign, distribute, display or disclose the Service to third parties except as expressly permitted by Domusync; (g) impersonate any person, misrepresent your identity, headers, data origin, or affiliations; (h) upload or transmit guest content, data or information that is false, misleading, discriminatory, defamatory, harassing, violent, obscene, pornographic or otherwise unlawful.

7.6. Users also undertake not to behave in a way that is threatening, offensive, harassing, discriminatory or otherwise contrary to the law or these Terms towards Domusync employees, collaborators, partners or representatives.

8. Trial period, plans, fees, experiments, and invited access

8.1. The Domusync plan refers to the Host and its Host Account. Any access granted to Referred Users is an ancillary feature of the Host's plan and not a standalone service purchased separately by the Referred Users.

8.2. The Host is the only person required to pay the fees for the plan, unless otherwise expressly provided in writing. Referred Users do not accrue, for the sole use of the Service, any independent right to refunds, credits, price reductions, service levels or contractual indemnities.

8.3. In the event of a free trial period, the Host or potential Host acknowledges that the Service may be terminated or automatically limited at the end of the trial period if the applicable fees are not paid or if an eligible paid plan is not activated.

8.4. During the free trial period, Domusync may interrupt or not extend the trial at any time for technical, commercial, organizational, security or compliance reasons, giving notice to the extent reasonably practicable.

8.5. At the end of the trial period, in the event of failure to activate a plan, Domusync may limit access, suspend functionality or delete data and content related to the trial within the limits permitted by law, by normal retention cycles and by the provisions of the Privacy Policy for personal data.

8.6. In the event of non-payment, expiration of the plan, revocation of payment, dispute or deactivation of the Host's subscription, the provider may limit, suspend or deactivate all or part of access to the Service, invited accounts or specific features.

8.7. Unless otherwise mandatory by law, the amounts accrued are non-refundable and Invited Users who have not directly paid sums to Domusync are not entitled to reimbursements, credits or contractual economic compensation.

8.8. Domusync may, from time to time, conduct tests, trials, pilots, or experiments related to its Services, including new or modified features, different plans, pricing, trial periods, user segmentations, regional allocations, or different commercial packages.

8.9. Eligibility for such tests or experiments may be limited to certain countries, areas, currencies, user categories, existing Hosts, or new users. Participation or eligibility is determined by Domusync based on technical, commercial, or operational criteria, including account status, geography, device, session, or other reasonably relevant parameters.

8.10. The fact that other users receive different offers, prices, features, trials or configurations does not entitle the user to obtain the same or more favorable conditions.

9. Data, content and instructions entered by the user

9.1. You are solely responsible for the data, content, notes, instructions, messages, telephone numbers, emails, automatic texts, names, guest data, configurations and information of any kind entered, imported, transmitted or shared through the Service.

9.2. You warrant that you have all necessary rights, consents, authorizations, and legal basis to process and share personal data or other content through the Service.

9.3. The user undertakes not to insert illicit, false, defamatory, discriminatory, harassing, harmful, harmful to the rights of third parties or in any case contrary to the law.

9.4. The user remains responsible for the storage of his/her content and operational data and must not rely on Domusync as the only system for storing or finding information, except as required by law or by the Privacy Policy for personal data.

10. Links to third-party web calendars, ICS feeds, external services and accuracy of information

10.1. The Service may allow the Host and, through it, the Invited Users, to connect, import, consult, synchronize or otherwise use web calendars, ICS feeds, OTAs, channel managers, booking providers, calendar providers, cloud services or other third-party services controlled and maintained by parties other than Domusync.

10.2. The Host and the Invited Users access and use such services, links, feeds, data and third-party content at their own risk. Domusync does not control, operate, or maintain such external services and, except as required by law, makes no representations or warranties, and assumes no liability for the availability, continuity, correctness, completeness, timeliness, accuracy, format, compatibility, security, reliability, or persistence of calendars, ICS feeds, content, data, or information from third parties.

10.3. Domusync is not a party to any relationship, contract or transaction between the Host, the Invited Users and the relevant third-party provider, including OTAs, channel managers, calendar providers or other external providers. Any contract, transaction, booking, synchronisation or use of third-party services is solely between you and the relevant third party.

10.4. The Host acknowledges and agrees that errors, delays, omissions, duplications, redirects, interruptions, format changes, temporary or permanent unavailability, cancellations, blocks, incomplete or outdated data and any other malfunction of the services or third-party feeds may affect the operation of the Service, including synchronizations, events, availability, reservations, notifications, reminders, assignments and operational activities, without this giving rise to the responsibility of Domusync, except as required by law.

10.5. The Host also acknowledges that Domusync provides an organizational and operational support tool and does not guarantee the absence of overbookings, misalignments, duplicate bookings, incorrect events, missed updates, undetected unavailability, calendar conflicts or other consequences deriving, in whole or in part, from third-party data, services or feeds.

10.6. The Host is required to independently verify, with reasonable frequency and in any case before making significant operational or contractual decisions, the correctness of the data imported, synchronized or displayed through external sources and not to rely exclusively on the Service or on third-party feeds for operational activities, obligations to guests or collaborators, economically significant decisions or management of the availability of properties.

10.7. Domusync does not endorse, certify or warrant any third-party services, calendars, feeds, content or providers made available or linkable through the Service. The Host is required to review and comply with the terms and conditions and privacy policy of the relevant third-party provider before using or connecting it to the Service.

11. Third-Party Services, Integrations, and Synchronization

11.1. The Service may depend on third-party services, channels, data and infrastructure, including but not limited to push providers, email providers, messaging systems, operating systems, networks, app stores, cloud services, authentication services, payment services and other external systems.

11.2. The Provider does not warrant that third-party services, imported feeds or external data will always be available, correct, up-to-date, complete, compatible or error-free.

11.3. Delays, duplication, omissions, parsing errors, blocks, redirects, corrupted data, network interruptions or malfunctions of third-party services may affect the operation of the Service without this giving rise to the liability of the provider, except as required by law.

11.4. The user is responsible for maintaining correctly configured and, where required, active connections with third-party services and channels. The supplier is not liable for errors resulting from inaccurate, incomplete or user-maintained configurations.

12. Notifications, reminders, automated messages, and syncs

12.1. Push notifications, banners, emails, automated messages, synchronizations, reminders, ACKs, retrials, pending task queues and similar processes are provided on a best effort basis and may depend on devices, operating systems, connectivity, third-party services, application permissions, user settings and other factors beyond the direct control of Domusync.

12.2. The Supplier does not guarantee the delivery, receipt, display, punctuality or correct execution of notifications, messages or real-time updates.

12.3. You must not rely solely on the Service for critical, urgent, economically sensitive activities or the omission of which may cause damage to yourself or any third party.

12.4. You agree to independently verify the outcome of relevant operations, including check-ins, check-outs, cleanings, reminders, synchronizations, automatic messages and status updates.

13. Verification and backup obligations

13.1. The user undertakes to maintain autonomous control, verification, supervision and backup procedures appropriate to his or her business.

13.2. It is the responsibility of the user to periodically check the correctness of the calendars, guest data, operational notes, reminders, automatic messages and information shared with the team.

13.3. Domusync cannot be considered the only storage, archiving or verification system for relevant data and transactions.

13.4. You acknowledge that the Service has not been developed to meet your individual needs or specific use cases, and that it is your responsibility to verify the suitability of the Service for your needs.

14. Intellectual Property

14.1. The software, the Domusync brand, the code, the interfaces, the layouts, the proprietary contents, the documentation, the databases and any other element of the Service are protected by the applicable intellectual property laws and remain the property of the supplier or their respective assignees.

14.2. You are granted a limited, non-exclusive, non-transferable, revocable licence solely to use the Service in accordance with these Terms.

15. Disclaimer of Warranties - Service Provided "As Is"

15.1. The Service is provided on an "as is", "as available" basis and with all errors, defects, limitations, bugs or unavailability.

15.2. The provider excludes all express or implied, statutory or contractual warranties, including any warranty of continuity, availability, accuracy, fitness for a particular purpose, absence of bugs, absence of data loss, or compatibility with specific user requirements.

15.3. The provider does not warrant that the Service will produce specific results, that it will be uninterrupted or bug-free, that any defects will be corrected within a specified timeframe, or that the Service will always be compatible with every third-party device, software version, or integration.

15.4. You acknowledge that, as with any such software, bugs, delays, synchronization errors, status losses, duplication, temporary inconsistencies, non-delivery of notifications, display errors, or partial or total unavailability of the Service may occur.

15.5. You acknowledge that your use of the Service is at your own organizational, operational and economic risk.

16. Limitation of Liability

16.1. Domusync shall in no event be liable to the Invited Users for indirect, consequential, reflex, loss of opportunity, loss of compensation, failure to assign activities, failure to access the Service, revocation of permits, operational interruptions, disputes with the Host or other consequences arising from the internal organization of the Host's team or from the use of the Service within such organization.

16.2. The provider shall not be liable for damages or consequences resulting in whole or in part from the errors of the user or his team, misconfigurations, inaccurate data, content entered by the user, third-party services, ICS feeds, OTAs, external systems, network delays, unavailability of providers, loss of connectivity, maintenance, security measures,  suspensions or force majeure events.

16.3. The supplier shall not be liable to refund the value of lost bookings, overlapping bookings, cancellations, overbookings, underbookings, guest refunds, OTA penalties, re-routing costs, missed cleaning, missed check-in, missed check-outs, organisational costs, personnel costs, loss of profit, reputational damage or other indirect or consequential losses.

16.4. Any overall liability of the Supplier towards the Host, for whatever reason, shall in any case be limited to the amount actually paid by the Host to Domusync in the 12 months preceding the event giving rise to the liability; for invited Users who have not paid any fee directly to Domusync, no refund, credit or contractual indemnity will be due.

16.5. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. Indemnification of the Host and Users

17.1. The Host agrees to indemnify and hold harmless Domusync, its owners, collaborators, technology suppliers and partners from any claim, demand, action, loss, cost, penalty or expense, including reasonable attorneys' fees, arising out of or in any way connected with: (a) acts, omissions, misconduct, abuse or violation of these Terms by the Referred Users associated with the Host Account; (b) content, instructions, notes, messages, data, documents or information entered, shared or processed by the Host or Invited Users; (c) disputes between Hosts and Invited Users; (d) claims made by Invited Users, contributors, guests, owners, OTAs, or third parties in connection with the use of the Service through the Host Account; (e) lack of legal basis, consent, authorization or legitimacy with respect to the data uploaded or shared by the Host or the Invited Users.

17.2. In addition to the foregoing and to the fullest extent permitted by law, each User agrees to indemnify and hold harmless the provider, its collaborators and its technology suppliers from claims, demands, actions, disputes, penalties, costs and expenses arising from violations of these Terms, unlawful use of the Service or violation of the rights of third parties.

18. Suspension, Termination and Changes to the Service

18.1. The supplier may suspend, limit or terminate all or part of the Service, even without notice in urgent cases, for technical, organizational, commercial, security, compliance reasons or in case of violation of these Terms.

18.2. The Provider may change the functionality, interfaces, processes, limits, plans, communication channels, integrations and content of the Service at any time.

18.3. You may cease using the Service at any time, subject to the payment of any amounts accrued and any obligations already arised.

18.4. Upon termination of the relationship, the supplier may delete or make no longer accessible data, files or other information within the limits permitted by law, by normal retention cycles or by the applicable technical policies, without prejudice to the provisions of the Privacy Policy for personal data.

19. Privacy and personal data

19.1. The processing of personal data is governed by Domusync's Privacy Policy, to be considered an integral part of these Terms as far as compatible.

19.2. You remain independently responsible for the processing of personal data of third parties that you enter, share or communicate through the Service, including the data of guests, collaborators, invited users and other third parties, to the extent that you act as a controller or subject otherwise required to comply with the law.

20. Communications

20.1. Unless otherwise required by law or specifically provided otherwise in these Terms, notices, notices, and notices relating to the Service may be sent by email, App, site, push notification, or other reasonably appropriate channels.

20.2. You are responsible for keeping your contact details up to date and acknowledge that communications sent to the contact details or channels associated with your account are deemed to have been validly made, to the extent permitted by law.

21. Severability and non-waiver clause

21.1. If any provision of these Terms is held to be invalid, void, unlawful or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

21.2. Any failure or delay in exercising a right by the Supplier shall not constitute a waiver of such right or prevent the subsequent exercise of the same.

22. Assignment

22.1. You may not assign, transfer or otherwise dispose of your rights or obligations under these Terms without the prior written consent of the provider.

22.2. You may assign, transfer, award or subcontract all or part of your rights or obligations under these Terms, subject to applicable law.

23. Applicable law and jurisdiction

23.1. These Terms are governed by Italian law.

23.2. If you are acting as a consumer, any mandatory forum provided for by law shall remain unaffected.

23.3. In all other cases, any dispute relating to these Terms or the Service will be subject to the exclusive jurisdiction of the Court of Milan, unless otherwise mandatory by law.

24. Clauses to be specifically approved

The user declares that he/she specifically approves the following clauses: Art. 4 (Registration, account and security), Art. 5 (Authorized Device and Single-Device Model), Art. 6 (Roles, Invited Users and Organizational Responsibilities), Art. 7 (Permitted Use of the Service), Art. 8 (Trial Period, Plans, Fees, Experiments and Invited Access), Art. 10 (Links to Third-Party Web Calendars, ICS Feeds,  external services and accuracy of information), art. 11 (Third-party services, integrations and synchronization), art. 12 (Notifications, reminders, automatic messages and synchronizations), art. 13 (Verification and backup obligations), art. 15 (Exclusion of guarantees - Service provided "as is"), art. 16 (Limitation of liability), art. 17 (Indemnification of the Host and users), art. 18 (Suspension, termination and modification of the service),  Art. 20 (Notices), Art. 21 (Severability clause and non-waiver), Art. 22 (Assignment) and Art. 23 (Applicable law and jurisdiction).